PNC Bank in 1851 WP Ball Boulevard

Customer Reviews about PNC Bank:

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  Absolutely terrible experiences. After multiple times of poor service, I am leaving PNC due to this branch alone. Now if you are a loyal customer of PNC like I was and you refuse to try out another bank, I urge you to go to any other PNC branch location. Here some examples of what I tolerated before deciding to leave PNC: 1) After requesting a withdrawal in the drive through window I waited 7 minutes. I called them over the intercom and they said "Oh my Gosh, I totally forgot about you." 2) I gave up going to the window, and decided to try my luck inside when I needed a large cash withdrawal. I gave my ID, card and social security number to the bank teller. She was in a convo with the teller next to her. She took my ID and card and laid them down next to the woman and continued to talk as she came back to the comp. Then she asked for my info again, I said "umm i gave it to you," she said "I need your ID and social" (Mind you she was still talking about where she found a great deal on her shoes to the other woman". I replied, i already gave it to you, and you took it to the counter over there... Is it too much to ask for 5 minutes of focus? Who taught customer service to this group? 3) I ordered another credit card from them. They get credit for selling me a card so you'd think that was important. They input the wrong address. After 2 weeks I contact customer service and they agreed to expedite the card to the branch in 2 days. I called to verify it was there. They said "wait, who are you? and why did you have your credit card sent here?" (not exaggerating) BECAUSE you put my wrong home address in! Branch assistant manager: Oh, yea we sent that back. Me: Why? Manager: We didn't know who you were or why you were having a card sent here. Me: You can't look up my name? or My info? Customer service said they contacted you?! Manager: I'm not sure, I didn't talk to customer service... 4) This review is long enough and serves its purpose. I hope you don't waste your time with this PNC branch.
  By Mark Preston, February 07, 2017

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